Complaint Policy

There may be times when The Hamper Boutique Co does not meet your expectations. In these circumstances, we encourage you to let us know. We are committed to learning from your experiences to continually improve our products and services.

The Hamper Boutique Co has a structured approach to resolving complaints:

  1. Send Complaint
    1. If you are dissatisfied with a product or service provided by us, you can lodge a complaint. Please include the following details:
    2. Your name and contact details.
    3. The nature of the complaint.
    4. Details of any steps you have already taken to resolve the complaint.
    5. Details of conversations with us that may be relevant to your complaint.
    6. Copies of any relevant documentation.
    7. Please send your complaint to Send Us Your Feedback.
  2. Evaluation
    1. We will review the information provided. This will be passed on to the appropriate department at The Hamper Boutique Co. We are committed to resolving your complaint in a timely manner.
  3. Response
    1. We will keep in touch during the process. If you need support, please email Give Us Your Feedback. Once finalized, we will inform you of our findings and any actions taken.