Frequently Asked Questions

Here, we’ve compiled a list of the most frequently asked questions by our customers. Whether you’re wondering about our delivery options and payment methods or simply want to know more about our gift hampers, we’ve got you covered.

We understand that shopping online can sometimes raise questions and concerns, and we’re here to help. Browse through our FAQs section to find the answers you’re looking for, or feel free to reach out to our friendly customer service team via email or phone for further assistance.

We’re committed to making your shopping experience with The Hamper Boutique Co a positive one!

General Questions

1

What types of products are included in your hampers?

Our hampers include a variety of products such as champagne, red and white wine, whisky, gin, tea, sweet and savoury items, chocolates, self-care products, and homeware items. We do not include fresh produce like flowers, fruit, or cheese.

2

What is the price range of your hampers?

Our hampers range from $59 to $499, catering to different budgets and preferences.

3

Where are your products sourced from?

All our products are sourced from Australian businesses, ensuring high quality and supporting the local economy.

Customisation and Corporate Orders

1

Can I customise a hamper for a specific occasion?

Yes, we offer extensive customisation options, including branded gift boxes, ribbons, and personalised notes to suit any occasion or recipient.

2

Do you offer hampers for corporate events?

Yes, we specialise in providing custom-made hampers for corporate events, client appreciation, and employee rewards. We also offer attractive discounts on bulk corporate orders.

3

Can I add a personal message to my gift hamper?

Yes, you can add a free custom message on a high-quality compliments slip with your gift hamper.

4

Can I choose my hamper contents?

Absolutely! Just call, email, or live chat with us to discuss your requirements, and we’ll do our best to incorporate your preferences.

5

I am purchasing multiple hampers. Do I get a discount?

If you’re placing a bulk order, please call, email, or live chat with us, and we’ll work out a quote for you.

6

I need a specific wine/whiskey/gin. How can I get it?

Call, email, or live chat with us to discuss your requirements, and we’ll do our best to accommodate your request.

Purchases

1

Can I send a hamper anonymously?

Yes, you can send a hamper anonymously. Please add a note during checkout.

2

Can I add a message for the recipient?

Of course! Provide your message on the product page before adding the item to your cart, and we’ll print it on an A5 message slip for you.

3

I have just placed an order. Can I change it?

Please call, email, or live chat with us as soon as possible. We prepare hampers for dispatch within hours of receiving the order, so we might not be able to make changes once the hamper has been shipped.

4

I have just placed an order. Can I cancel it?

Please call, email, or live chat with us as soon as possible. We prepare hampers for dispatch within hours of receiving the order, so we might not be able to accommodate cancellations once the hamper has been shipped.

5

What is the difference between standard packaging and premium packaging? 

Standard packaging is a custom-made glossy cardboard box with “You are awesome” printed on it. Premium packaging features a high GSM white or black magnetic box with a golden bow. These boxes have a matte finish, are very sturdy, and can be reused.

Shipping and Delivery

1

What delivery options do you offer?

We offer standard delivery across Australia with every gift hamper, which takes 2 to 6 business days. Express delivery is available for next-business-day delivery once we ship the product, and it costs an additional $19.95 per hamper.

2

Do you offer free delivery?

Yes, free delivery is provided on all hampers site-wide.

3

Do you offer same-day delivery?

We are based in Melbourne, and same-day delivery might be possible. Please call, email, or live chat with us to discuss this.

4

Can I pick up my order?

Please call, email, or live chat with us to discuss this option.

5

How can I track my order?

You will receive a tracking notification once we ship the hamper.

6

When will my hamper package arrive?

Once we ship the hamper, standard delivery takes 2 to 6 business days. Express delivery is the next business day.

7

How do I know the hamper has been delivered?

You will receive an email notification once the hamper has been delivered.

Post Delivery

1

The hamper contents were damaged. What should I do?

Please call, email, or live chat with us to discuss this issue.

2

The wrong hamper was delivered. What should I do?

Please call, email, or live chat with us to address this mistake.

3

I do not like the contents of my hamper. Can I get a refund?

Please call, email, or live chat with us to discuss your concerns about the hamper contents.

Payment and Support

1

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, and Afterpay.

2

How can I contact customer service?

Our customer service team is available via email, phone, or live chat to assist with customisation options, order placement, and any inquiries you may have.

Environmental and Social Responsibility

1

Are your packaging materials recyclable? 

Yes, all our gift boxes, packaging, and mailing materials are 100% recyclable.

2

Do you support any charities? 

Yes, we partner with various Australian charities and donate a percentage of our profits to support their causes.