This Refund Policy (“Policy”) applies to the purchase of gift hampers from our website. The website www.thehamperboutique.com.au is owned and operated by The Hamper Boutique Co, referred to as “we”, “us”, “our”.
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General
We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms set out in this Policy. Any benefits set out in this Policy may apply in addition to consumer rights under the Australian Consumer Law. Please read this Policy before making a purchase to understand your rights and what to expect if you are not satisfied with your order.
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Australian Consumer Law
Under the Australian Consumer Law:
- Our goods and services come with guarantees that cannot be excluded. For major failures with goods, you are entitled to cancel the purchase, a refund, and compensation for any foreseeable loss or damage.
- If the failure is not major, you are entitled to a re-supply of goods or a refund.
If the Australian Consumer Law applies, we cannot avoid the Consumer Guarantees it provides. In case of inconsistency, the Australian Consumer Law prevails. Further information is available from the Australian Competition and Consumer Commission website. If a product or service you purchased has a major failure, you may be entitled to a replacement or refund. If the failure is not major, you may still be entitled to repair or replacement.
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Cancellation and Change of Mind
Once products are shipped, we do not offer refunds, exchanges, or store credits for change of mind or if you find the same product cheaper elsewhere. Cancellation or change of mind requests received before shipment are at management’s discretion.
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Products Damaged During Delivery
If a product is damaged during delivery, please contact us at support@thehamperboutique.com.au within 48 hours after delivery. Provide evidence of the damaged product and a brief description.
- Return the damaged product in the condition it was received, along with packaging and other items.
- We will investigate the cause of the damage with our courier company.
- If the investigation confirms that the product was delivered undamaged, we bear no responsibility for replacement.
- If the damage was caused by our negligence, we will replace the product or issue a refund, provided you contacted us within 48 hours.
Please allow 20 business days to resolve such matters.
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Exceptions
We may refuse to provide a repair, replacement, or refund if:
- You misused the product, causing the problem.
- You knew or were informed of the problem before purchase.
- You asked for a service or alteration against our advice.
- Other exceptions apply under the Australian Consumer Law.
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Shipping Costs for Returns
- If a product fails to meet Consumer Guarantees under the Australian Consumer Law, we will bear the shipping cost for returns and replacements.
- If the product can be easily shipped, you are responsible for returning it to us. We will reimburse reasonable shipping costs if eligible for repair, replacement, or refund.
- If the product is too large or difficult to return, we will organize and cover the shipping costs.
- If a returned product is found not to be eligible for repair, replacement, or refund, you will be responsible for all associated costs.
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Response Time
We aim to process requests for repairs, replacements, or refunds within 5 days of receipt.
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How to Return Products
- Contact us using the email provided at the end of this Policy.
- Refunds will be issued in the same form as the original purchase or to the same account or credit card.
- Proof of purchase is required for a refund, repair, or replacement.
- You may need to provide government-issued identification to qualify for a refund, repair, or replacement.
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Contact Us
If you have any questions about this Policy or wish to request a refund, repair, or replacement, please contact us at: support@thehamperboutique.com.au.
